They will need to double check the email address the link was sent to before trying to access again.
The email address they are using to access the link is not the recipient email used.Ĭlients will receive the error below if they attempt to access the secure link with a different email to the one you used to send the collaborate email. This password is in fact the password for their existing Microsoft 365 email account. They are already a Microsoft 365 email user.Ĭlients may be prompted to enter their password and they assume this password should be provided by your practice. Verification code being stuck in the business’ spam filter and/or firewall.įollowing are solutions for the causes flagged above:. Verification code being sent to their junk/spam folder. There are a number of possible causes that may prevent your client from successfully verifying themselves to access their documents. This article explains possible causes that may be preventing the client from accessing their documents. 
When sending documents to your clients via OneDrive using FYI Collaborate, the client has difficulty completing the verification process to access the document via the secure link.
"Incorrect account type for OneDrive detected (personal)" displayed when viewing Status in FYIĬollaborate using OneDrive - Errors clients may receive when accessing secure links. "Tenant does not have a SPO license" when editing documents in OneDrive. 
Microsoft rejected your authentication" when sharing a document with the client via OneDrive FYI could not connect with OneDrive, please logout of FYI and try again"
"Error encountered setting up your OneDrive account.My client is a Guest User in our Microsoft 365 account and cannot use document links.Collaborate using OneDrive - Secure Link is Inactive.Collaborate using OneDrive - Errors clients may receive when accessing secure links.Troubleshooting initial issues with Shared Documents or Shared Folders.Troubleshooting editing Excel and Word documents on the desktop using OneDrive.
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