(On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. * (menu bar) Help menu > Restart with Add-ons Disabled * "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: Read this answer in context 👍 2 All Replies (6) You also can share its unique ID that is on the Troubleshooting Information page, Add-ons table since Mozilla would need that to issue a block. Then you should not be blocked from using the Add-ons page and you can proceed with cleaning up there.īy the way, if you identify a bad extension, please name names. Click "Start in Safe Mode" ( not Refresh). (On Mac, hold down the option/alt key instead of the Shift key.)īoth scenarios: A small dialog should appear. If Firefox is not running: Hold down the Shift key when starting Firefox. (menu bar) Help menu > Restart with Add-ons Disabled."3-bar" menu button > "?" Help button > Restart with Add-ons Disabled.If Firefox is running: You can restart Firefox in Safe Mode using either: In its Safe Mode, Firefox temporarily deactivates extensions. As a workaround, restart Firefox in its Safe Mode first. Hi pfburdett, in recent months, a number of users have reported being infected by an extension that somehow blocks access to the content of the Add-ons page.
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